Secure patient messaging is now available for our patients through Medeo. With this system, our office is able to send you secure online messages.

Here's how it works:

  • When our office sends a message to you, a notification will appear in your email inbox. The notification will say: North York Doctors sent you a secure message on Medeo. Please check your junk mail if you were expecting a message and did not receive it. Click the button that says "View Secure Message."

  • This link takes you to Medeo Virtual Care. You will be asked to either Sign-up or Log-in.

  • The Medeo dashboard provides recent activity including your new message.

  • Our office will determine if you can reply to the message or not. If a reply is requested, you can upload photos or documents as necessary.

  • Our office will end the message thread when complete.

Types of messages you may receive include specialist appointment information, test results, requisitions, invoices for non insured services, and reminders for preventative health care. Messages from our clinic will be sent from either our reception (Christine or Tina), nurse (Christy), or your physician.

Troubleshooting tips:

  • Medeo works with the email address you provided our office. We recommend using a personal email account instead of a work email account.

  • If you forget your Medeo password, click the “Forgot Password?” button on the Medeo login page. Please do not try to sign up again with a different email address.

  • If you were sent a requisition, form, or handout, you may have better success retrieving it using a computer rather than a portable device like a phone or tablet.

  • If you are having difficulty managing your Medeo account yourself, you can invite a family member to view your messages. Find out more at https://medeohealth.com/care-circle/.

Helpful Medeo resources: